Shipping & delivery

We ship from India to serviceable Indian addresses and the international destinations currently offered at checkout. Availability depends on the product, address, carrier, weight and destination restrictions. A country shown in a currency selector is not a promise that every product can be shipped there. Contact us before paying if checkout does not offer a suitable service.

Our normal dispatch estimate is 1–3 business days after payment confirmation, or order confirmation for an eligible cash-on-delivery order, unless a different preparation period is disclosed for the product. Business days exclude Sundays and public holidays at the dispatch location. Pre-orders or unusually large orders require the timescale stated before purchase. If dispatch is materially delayed, we will contact you with a revised estimate and any cancellation options available.

The available delivery methods and their estimated transit periods are shown at checkout. Transit is counted after dispatch; it is additional to preparation time. Domestic standard service is commonly estimated at 3–7 business days and our initial international tracked service at 7–15 business days, but the selected service’s displayed estimate governs the order. Customs checks, remote locations and carrier disruption may extend transit. An estimate is not a waiver of delivery commitments or legal remedies.

Shipping charges and qualifying free-delivery thresholds are calculated from your destination, bag and selected service. Review the final charge before payment. We will obtain your agreement before adding an unexpected delivery charge or changing the agreed service.

When tracking is available, your order page and dispatch message show the carrier and tracking reference. Tracking may take time to update after handover. Please provide an accessible address and accurate phone number. Contact us promptly for corrections; changes after dispatch depend on the carrier. If a delivery attempt fails, follow the carrier’s collection or redelivery instructions and contact us for help.

If delivery passes the communicated estimate, tracking stops or a parcel is marked delivered but cannot be located, contact care@brooksandoaks.com with your order number. We will investigate with the carrier and arrange the remedy due, including replacement or refund where applicable. Please report visible damage, leakage or wrong items promptly, preferably within 48 hours, and retain packaging if practical. Photographs are useful; an unboxing video is not mandatory and a short reporting target does not remove statutory rights.

Read International orders & customs before ordering abroad. If a parcel is returned because of an incorrect address, missed collection or refusal of charges clearly disclosed before purchase, we will explain the outcome and any evidenced costs lawfully chargeable to you. We do not automatically forfeit the entire order value. No charge is imposed for our error or contrary to mandatory law. Contact us before arranging a return; the correct return location may differ from our contact address.