Complaints & resolution

Email care@brooksandoaks.com or call +91 172 4632099. For written correspondence: S & A Lifecare Pvt. Ltd., E 42, Phase 8, Industrial Area, Mohali, India 160071. Use “Complaint — [order number]” as your email subject. Include the issue, relevant dates, prior correspondence and the outcome you are seeking. Do not send passwords, OTPs, CVVs or full card numbers.

We acknowledge consumer complaints within 48 hours of receipt, provide a complaint reference, and resolve them within one month, or any shorter applicable legal period. We may request relevant information to investigate and will explain next steps. These service commitments do not extend a mandatory refund or other statutory deadline. Retain a copy of your complaint and our reply.

If you have not received a response within the stated acknowledgment period, or the proposed resolution does not address the issue, reply to the same email chain with “Escalation” in the subject and request management review. Where a designated grievance officer is listed on this page, you may address your escalation to that person through the same contact channels. Privacy-related requests are also handled through care@brooksandoaks.com.

You may approach a competent consumer commission, regulator, court, payment provider or other appropriate dispute-resolution body. Contacting customer care is encouraged but is not a waiver of these rights. We do not require you to give up a valid chargeback, statutory remedy or complaint as a condition of reviewing your case. The law applicable to the purchase determines the available process.

Sandip Mittal
Grievance Officer, S & A Lifecare Pvt. Ltd.

Email: care@brooksandoaks.com
Hotline: +91 172 4632099
E 42, Phase 8, Industrial Area, Mohali, India 160071