International orders & customs

International orders are supplied by S & A Lifecare Pvt. Ltd. from India. Only destinations and products supported at checkout are available. The ability to select a currency does not mean unrestricted worldwide delivery. If we learn that an order cannot lawfully or practically be supplied, we will contact you and refund the unfulfilled portion rather than send an unauthorized substitute.

The checkout total states taxes collected by us. Unless expressly included at checkout, destination import duties, import taxes and carrier customs-clearance fees are not included. Where lawfully payable by the recipient, these may be collected by the carrier or destination authority before delivery. We remain responsible for taxes and obligations that law requires us to collect or fulfil; this policy does not transfer those duties to you. Contact us before ordering if the tax treatment is unclear. Customs charges depend on local rules and are not a discretionary Brooks & Oaks fee.

Cosmetics, liquids, fragrances and other personal-care goods may be subject to ingredient, quantity, labelling or transport restrictions. We may restrict a destination or product accordingly. Customs or a carrier may ask for information needed for lawful clearance; provide it through their verified channel. We will not deliberately undervalue goods, misdescribe contents or label a commercial purchase as a gift. Manufacturing origin is product-specific and is shown on the applicable label and listing.

Your chosen currency is identified at checkout and on the order. Bank conversion rates and card fees can differ from the store’s displayed rates. Customs processing is additional to the carrier estimate. Please see Payments & pricing and Shipping & delivery. If you cannot provide required clearance information, contact us so we can discuss the options rather than simply abandoning the parcel.

Contact customer care before returning internationally so we can provide a return reference, address and accurate returned-goods instructions. Do not send leaking or restricted products without guidance. For a voluntary change-of-mind return, the customer pays the disclosed return postage; for a confirmed fault or our fulfilment error, we arrange or reimburse reasonable necessary return costs as applicable. Duties paid directly to authorities are generally reclaimed through those authorities; we will provide reasonable supporting documents. This does not remove amounts we are legally required to reimburse.

Your statutory rights remain protected. These policies do not limit remedies that cannot lawfully be excluded under the consumer laws applicable to your purchase.

Where UK or EEA distance-selling withdrawal rights apply, see the dedicated section in Returns, exchanges & refunds. Australian consumers retain applicable statutory consumer guarantees, including available remedies for a major failure. Consumers in other destinations retain mandatory local protections. Our voluntary windows and hygiene exclusions cannot override those rights. Contact us if your location requires a different remedy.