Payments & pricing

Checkout shows only the methods available for your delivery country, currency and order. These may include supported card, bank, wallet or local payment methods through the payment provider displayed there, and cash on delivery or bank transfer where offered. A provider named in general site information is not a guarantee that every method it supports is enabled for this store. We do not add a recurring subscription simply because you make a purchase.

Prices are shown in the selected currency. Review the ISO currency code, item quantities, delivery charge, taxes collected and discount before submitting. Destination import charges are treated as described in International orders & customs. Discount codes are subject to the conditions shown with the offer, including any expiry, minimum spend, exclusions or usage limits. If a genuine material pricing error is discovered before acceptance, we will contact you to reconfirm or cancel and refund; we will not silently charge more.

Online payment credentials are entered into the selected payment provider’s checkout or authorization flow. Our order system records payment identifiers and transaction status; it is not designed to store full card numbers, CVV codes, bank passwords or OTPs. Use the secure website and follow your bank’s authorization steps. Never email card credentials or disclose an OTP to anyone claiming to arrange a refund. Payment providers apply their own privacy and security terms. No payment method is guaranteed to be available at all times.

A debit notification from your bank may be an authorization or pending entry rather than a completed order payment. Check your order status and use Check payment status where available before paying again. If the result remains unclear, contact care@brooksandoaks.com with the order number, date, amount and provider reference. Do not send sensitive card details. We reconcile the provider’s records before marking an order paid. If a duplicate completed payment is confirmed for one purchase, we arrange the excess refund. The bank’s release timing for an unsuccessful authorization is outside our direct control.

Approved refunds follow Returns, exchanges & refunds. We do not charge a refund processing penalty for a refund that must be made in full. Your issuing bank may apply separate foreign-exchange or cross-border charges under its agreement with you. A merchant-initiated refund and a bank authorization release are different processes; customer care can help identify which applies.

Your account provides an order receipt. Where a statutory tax invoice is required, it is supplied by the seller separately from that receipt. Your statement may identify Brooks & Oaks, S & A Lifecare Pvt. Ltd. or the configured merchant descriptor used by the provider. Contact us promptly if a charge is unfamiliar. These terms do not restrict your lawful rights to contact your bank, payment provider or a consumer authority.